Privacy Policy

Last updated: January 05, 2026

This Privacy Policy describes how Furniware (“Furniware,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website, or otherwise interact with us (collectively, the “Services”).

We are committed to protecting your privacy and ensuring you understand how your personal information is collected and used. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy. 

Personal Information We Collect

When you interact with our Services as a consumer, we may collect the following categories of personal information.

a. Identifiers and Contact Information including Your name, email address, phone number, billing address and shipping address.

b. Order and Transaction Information including products you view, the products add to your cart, or the products you purchase, order history, returns, exchanges, cancellations and payment status and transaction confirmations.
Important: Payment card details (such as credit card numbers) are processed securely by third-party payment processors (e.g., Shopify Payments, PayPal) and are not stored directly by Furniware.

c. Account Information (If You Create an Account) including Username , password, Saved addresses, Order history, Preferences and settings.

d. Customer Communications including information you provide when contacting customer support, emails, messages, or feedback you send to us and product reviews or ratings (if submitted).

e. Device, Internet, and Usage Information including IP address, browser type and version, device identifiers, pages viewed, time spent on pages, referring URLs and interaction data with ads or emails.

f. Marketing and Subscription Information including email newsletter subscriptions, marketing communication preferences, participation in promotions, giveaways, or surveys

How We Collect Personal Information

We collect personal information from the following sources:
Directly from you when you place an order, create an account, contact us, subscribe to emails, or otherwise provide information voluntarily;
Automatically through cookies, pixels, and similar technologies when you browse or use our website;
From service providers who help us operate our business and deliver Services;
From advertising and analytics partners, where permitted by law.

How We Use Your Personal Information

We use your personal information for the following purposes:
To process and fulfill your orders, including payment, shipping, returns, and warranties;
To create, maintain, and manage your customer account;
To communicate with you about your orders, shipping updates, and customer service inquiries;
To provide customer support and resolve issues;
To personalize your shopping experience and recommend relevant products;
To send marketing, promotional, and transactional emails (where permitted by law);
To analyze customer behavior and improve our website, products, and Services;
To detect, prevent, and investigate fraud, abuse, or security incidents;
To comply with legal obligations and enforce our policies.

How We Share Personal Information

We do not sell your personal information for money.
We may share your personal information only as necessary for business and operational purposes, including:

a. Service Providers

We share personal information with trusted service providers who help us operate our B2C business, such as: Shopify (e-commerce platform), Payment processors, Shipping and logistics partners, Email and customer support platforms, Analytics and marketing service providers.
These service providers are contractually required to use your personal information only for the purposes of providing services to us.

b. Advertising and Marketing Partners

We may share limited information with advertising partners to display relevant advertisements to you on our website or other platforms, subject to your right to opt out of targeted advertising.

c. Legal and Business Transactions

We may disclose personal information if required by law, regulation, legal process, or in connection with a merger, acquisition, restructuring, or sale of assets.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and web beacons) to:
Enable essential website functionality
Remember your shopping cart and preferences
Analyze website traffic and performance
Provide personalized content and advertising

You can manage or disable cookies through your browser settings or the cookie consent banner displayed on our website (where applicable). Disabling cookies may affect certain features of the Services.

Global Privacy Control (GPC)

We honor Global Privacy Control (GPC) signals where required by applicable law.
If your browser sends a valid GPC signal, we will treat it as a request to opt out of the sale or sharing of personal information for targeted advertising for that browser or device.

Your Privacy Rights

Depending on your country, state, or region of residence you may have the following rights:

The right to access your personal information
The right to correct inaccurate or incomplete personal information
The right to request deletion of your personal information
The right to object to or restrict certain processing
The right to data portability
The right to opt out of the sale or sharing of personal information or targeted advertising
The right to withdraw consent where processing is based on consent
The right not to be discriminated against for exercising your rights

To exercise your rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

Children’s Privacy

Our Services are intended for adults and are not directed to children under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than where you live, including the United States.
For transfers from the United Kingdom or European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses or other legally approved transfer mechanisms.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to: fulfill the purposes described in this Privacy Policy, comply with legal and accounting requirements and resolve disputes and enforce agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.